SHIPPING POLICY & FAQ
Below are answers to some frequently asked questions about our business, products, and ordering our cheese online. If you have a question that isn't answered here, please don't hesitate to contact us at firstname.lastname@example.org
How are your cheeses shipped?
Our cheese is shipped via UPS for expedited arrival. The cheese/perishables are packed in an insulated pouch, with a minimum of one ice pack to keep it cool during its journey to you.
What are your shipping rates?
As we send everything perishable for expedited delivery, shipping is one of our biggest expenses. We do our best to absorb some of these costs and keep the price to you as low as possible. To do this, we have implemented a flat rate shipping model:
- All orders under $75 are subject to a flat rate shipping charge of $25.
- All orders totaling $75 or more ship for free!
Once I've placed my order, when should I expect to receive the cheese?
For quality reasons, we only ship via UPS Wednesday with 1-2 business days of transit time, depending on the season.
- Orders placed by Wednesday at 12:00pm EST should arrive by Friday of the same week.
- Orders placed after Wednesday at 12:00pm EST will ship the following Wednesday.
We do not currently offer a Saturday delivery option.
- At this time we cannot ship to P.O. Boxes.
- We can ship to the lower 48 states (Hawaii and Alaska, please email us at email@example.com
How should I expect the cheese to look on arrival?
It's normal for cheese to warm a bit in transit, even when traveling with an ice pack. After all, cheese is a preserved food, originally meant to be kept out of refrigeration!
Upon arrival, the ice pack will have thawed but the cheese should still feel cool to the touch.
All cheeses are packed in a manner to maximize shelf life and preserve quality. If you have any concerns about the condition of your cheese, refrigerate right away and take stock a few hours later. If at that time you still have concerns, take a picture and let us know by emailing firstname.lastname@example.org
How long are your cheeses good for?
All of our cheddar style cheeses have several (6) months of shelf life if kept unopened in the fridge, though they will all keep for much longer and be excellent. We use quite a bit of technology in our cutting and packing room that allows us to put a long, long time on the pieces we ship. If they are left unopened and kept cold, they can last for a very long time.
The only exception would be our fresh Cheddar Cheese Curds and our Quark. The Curds and Quark can be frozen and thawed with no negative effect.
Do your packages require a signature on delivery?
No. UPS will leave most packages upon delivery if there is a safe place to do so. In our experience, requiring a signature leads to delivery delays, and each extra day in transit is another day out of refrigeration.
What is your return policy?
We want you to have a great experience with our cheese, and will do everything possible to make sure orders are accurate and shipped in a timely manner. Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment - this means letting gift recipients know to expect a perishable package.
We are not responsible for damaged or spoiled product due to the following:
- Incorrect delivery addresses
- Unopened shipments
- Gifts to recipients who are out of town or unable to receive shipments
We will work with UPS to replace any product damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure).
Can I ship cheese to multiple addresses on a single order?
Not at this time - this is a feature we hope to add to our new e-commerce store when there's a straightforward way to do so! In the meantime, each shipment must be processed as a separate order.
We're happy to help with this process. Please email email@example.com for assistance.
Can I include a gift note in the box?
Yes you can! When you view the items in your cart, prior to checking out, there is a box that says, “Is this a gift? Enter a special message for the recipient here.” Please use that space to write a message and we will include a printed version in the shipping box.
Is your cheese gluten-free?
All of the cheese we make and package is gluten-free. We do not use any anti-caking agents anywhere in our facility. While we don’t have it certified as gluten free, the ingredients and the equipment used to produce it are free from gluten.